Privacy Policy

Effective Date: August 27, 2026

Finished Goods International LLC (“FGI,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website, use our customer portal, communicate with us, or otherwise interact with us.

By accessing or using our website or customer portal, you acknowledge the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to information collected through:

• Our public website;
• Our customer portal;
• Communications with us through our website;
• Email communications;
• Newsletters and marketing communications; and
• Other interactions with FGI relating to our products, services, business relationships, or inquiries.

This Privacy Policy does not apply to third-party websites or services that may be linked from our website.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Information You Provide

We may collect information you voluntarily provide, including:

• Name;
• Company name;
• Job title;
• Email address;
• Telephone number;
• Shipping addresses, billing addresses, and other business contact information;
• Product inquiries;
• Quote requests;
• Files or documents you upload;
• Newsletter subscription information; and
• Any other information you choose to provide.

Certain information, such as shipping addresses, billing information, and account information, may be stored within our customer portal for authorized customers.

Customer Portal Information

If you are provided access to our customer portal, we may collect and store information associated with your account, including contact information, account credentials, business information, order-related information, documents, communications, and other information necessary to provide customer portal functionality. Access to the customer portal is available only to authorized users whose accounts have been created by FGI.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address;
• Browser type;
• Operating system;
• Device information;
• Pages visited;
• Referring website;
• Date and time of your visit; and
• Other usage information collected through cookies and similar technologies.

3. Cookies and Analytics

We use cookies and similar technologies to operate our website, improve its functionality, analyze website traffic, and better understand how visitors interact with our website.

Some cookies are necessary for the operation of our website and customer portal, including cookies that enable user authentication, maintain account security, and support core website functionality.

We currently use Google Analytics and other similar technologies, as applicable, to collect information about website usage, including information such as IP address, browser type, device information, pages visited, referring website, and usage patterns. This information helps us analyze and improve our website and services.

We may also use additional analytics or similar technologies from time to time to better understand website performance and visitor engagement.

Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

4. How We Use Information

We may use personal information to:

• Respond to inquiries;
• Provide requested information;
• Prepare quotations;
• Communicate with prospective and existing customers;
• Administer customer accounts;
• Operate our customer portal;
• Send newsletters and marketing communications;
• Improve our website and services;
• Analyze website usage;
• Detect fraud or security incidents;
• Comply with legal obligations; and
• Protect our legal rights.

5. Marketing Communications

If you subscribe to our mailing list, request information from us, or otherwise opt in to receive marketing communications, we may send newsletters, product announcements, industry updates, promotional materials, and other business communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

6. How We Share Information

We do not sell or share personal information for cross-context behavioral advertising.

We may disclose personal information to trusted service providers and professional advisors that perform services on our behalf, including providers of:

• Website hosting;
• Cloud infrastructure;
• Customer communications;
• Email delivery;
• Workflow automation;
• Collaboration tools;
• Customer relationship management systems;
• Professional advisory services;
• Analytics services; and
• Information technology support.

These service providers are authorized to use personal information only as necessary to provide services to us.

We may also disclose information:

• To comply with applicable law;
• In response to legal process;
• To protect our rights, property, or safety;
• To investigate fraud or security incidents; or
• In connection with a merger, acquisition, financing, or sale of assets.

7. Customer Portal

Access to the customer portal is restricted to authorized users.

Portal users are responsible for maintaining the confidentiality of their login credentials and for activities occurring under their accounts. We reserve the right to suspend or terminate portal access if we reasonably believe an account has been compromised or is being misused.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Maintain our business relationship;
• Provide requested services;
• Comply with legal, accounting, or tax obligations;
• Resolve disputes; or
• Enforce our agreements.

When information is no longer required, we will delete or anonymize it where reasonably practicable.

9. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Despite these safeguards, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

If we become aware of a security incident involving personal information, we will investigate the incident and provide any notifications required by applicable law.

10. International Visitors

Finished Goods International LLC is headquartered in the United States. Our website and services are intended primarily for businesses located in the United States and Canada, and we do not intentionally direct our website or services to individuals or businesses located in the European Union or the United Kingdom.

If you access our website from outside the United States, you understand and acknowledge that your personal information may be transferred to, stored, and processed in the United States, where privacy and data protection laws may differ from those in your jurisdiction.

11. California Privacy Rights

If you are a California resident, you may have certain rights under applicable California privacy laws with respect to the personal information we collect about you, including the right to:

• Know the categories and specific pieces of personal information we have collected about you;
• Request correction of inaccurate personal information;
• Request deletion of personal information we maintain about you, subject to applicable legal exceptions;
• Request information regarding the categories of personal information we collect, the sources from which it is collected, the purposes for which it is used, and the categories of third parties to whom it is disclosed; and
• Not be discriminated against for exercising your applicable privacy rights.

To submit a request, please contact us using the contact information provided below. We may request additional information to verify your identity before processing your request and may decline to fulfill a request if we are unable to verify your identity or authority to make the request.

We will respond to verified requests within the time required by applicable law. If additional time is reasonably necessary, we will notify you and explain the reason for the extension. If we deny your request, we will explain the basis for the denial to the extent required by applicable law.

Residents of Other U.S. States

Depending on your state of residence, you may have additional privacy rights under applicable law. We will honor applicable privacy rights as required by law. To submit a privacy request or inquire about your rights, please contact us using the information provided below.

12. Children’s Privacy

Our website and services are intended for business users and individuals who are at least eighteen (18) years of age. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected personal information from an individual under the age of 18, we will take reasonable steps to delete such information in accordance with applicable law.

13. Third-Party Service Providers

We use third-party service providers to support our business operations, including providers of website hosting, cloud infrastructure, email delivery, workflow automation, collaboration tools, customer relationship management, and analytics services.

These providers may include companies such as Google Analytics, Vercel, Supabase, Slack, Zapier, Resend, and other service providers that assist us in operating our website and services.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we will update the Effective Date above. Your continued use of our website following any changes constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any applicable privacy rights, please contact us at: